Return & Exchange Policy – Yansa

At Yansa, we take pride in the quality of our products. Every order is carefully checked before dispatch. However, if you receive a wrong product or a defective item, you may request a return or exchange under the following conditions:

---

1. Eligibility for Return/Exchange

• Returns/Exchanges are accepted only if:

  • You received the wrong product (different size, design, or color than ordered).

  • You received a defective or damaged product.

• No returns/exchanges are allowed for reasons such as size issues, dislike of the product, or change of mind.

---

2. Proof Required

• You must record a clear unboxing video of the parcel at the time of opening.

• The video must show the full package opening, product condition, and any issue (wrong/damaged/defective).

• Without this video proof, we will not be able to process your request.

---

3. Process

• Send the unboxing video and order details to our customer support within 24 hours of delivery.

• Once verified, we will provide you with instructions for return/exchange.

• In case of a valid return, we will either:

  • Send you a replacement product, or

  • Issue a store credit/refund (as per company decision).

---

4. Non-Returnable Items

• Products without unboxing video proof.

• Products used, washed, or altered after delivery.

• Products reported after 24 hours of delivery.

---

5. Shipping for Returns

• If the return/exchange is approved, Yansa will bear the reverse shipping cost.

• Customers must pack the product securely in its original packaging for pickup.

---

6. Contact

For return/exchange requests, please contact:

Yansa
Email: info.theyansa@gmail.com
Phone: +919081083441